🔗 Share this article ‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend. Originally found more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline may not seem like an natural focus for social media algorithms. Yet the brand’s emergence as a TikTok talking point has positioned it at the vanguard of an advertising revolution, seeing big businesses spending big on content creators and reducing expenditure on marketing items in conventional outlets. A Journey from Drilling to Digital First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a derivative of drilling. Today, a spree of amateur-created clips have recorded its extensive utilization in “practical tricks”. Promoted as a solution for polishing footwear or making fragrance last longer, along with a cure for squeaky doors. Users have even applied it to combat the nuisance of crisp flavouring sticking to fingers. Harnessing the Hype Spotting its digital renaissance, strategists within the corporation amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers. Claims that Vaseline reduced the burn from hot food on the lips were validated. Similarly supported were ideas it could prolong perfume and revive leather bags. Suggestions it could bleach teeth or make eyelashes longer were refuted. The ‘Digital Ear’ Approach Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has persuaded leaders to ramp up funding for content creators. This monitoring of online platforms to inform business strategy has been termed “social listening”. Unilever's CEO, newly named, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content. Shifting to Modern Engagement Selina Sykes, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without killing the party” was paramount. “What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, since the era of community gossip and sharing usage tips. “We are witnessing a departure from a broadcast model, where we would just transmit messages … Today, it's numerous dialogues, various groups. Changes in digital feeds means that these groups seem specialized, yet they are vast. “Having your brand advocated by consumers, talked about by other people, that fosters reliability and pertinence. Content makers are key. This word-of-mouth strategy is being amplified.” A Revolutionary Change in Media This plan mirrors seismic changes occurring in how media is consumed, with younger consumers allocating more attention to social media platforms than legacy broadcast and print media. The shift is reflected in declines in traditional media advertising. Across Britain, advertising income for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade. The Creator Economy Boom This further signifies a blurring of media roles as corporations essentially turn into content studios, linking up with a multitude of digital creators to boost their products. An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter. “A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with over traditional advertisements. That’s a consistent trend.” He noted companies can reduce costs by investing in creators over big traditional media campaigns, which also permits simpler message refinement to see what works. The approach is growing. Promotional expenditure on influencer marketing is growing fourfold quicker than the broader media sector. Stateside, it has increased by over 100% since 2021 and is expected to hit tens of billions in 2025. The Enduring Power of Broadcast Even with this transformation, industry figures said they believed television commercials still played a key part to play, as broadcasters retained the power to frame public debate. The executive noted: “A top-tier ROI marketing event is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”